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Support - Frequently Asked Questions (FAQs)

Select a Datacatch Librarian category to browse our frequently asked questions.

Specifications
Install or uninstall
General
Search
Lending media
Media properties
Reporting

If you can't find the answer to your question contact us.

SPECIFICATIONS

	What operating systems is Datacatch Librarian compatible with?
	Datacatch Librarian relies on .NET 2.0 technology, and therefore works only with versions of the Microsoft Windows operating system that support .NET 2.0, such as 32-bit XP Home and Professional editions.

	Can I use Datacatch Librarian over a network?
	The Professional edition of Datacatch Librarian can be used over a network. The Standard edition is for use on a single computer only.

	Is there a size limit on the amount of media I can store in the database?
	Datacatch Librarian has a maximum database size of 4GB. The size for the Professional edition will eventually be limited only by the capacity of the server on which it is being run.

	How can I free up resources currently being used by Datacatch Librarian's database?
	You can turn Datacatch Librarian off by righ clicking the system tray icon and exiting. Note that Datacatch will not detect any new media when it is turned off.

	Can I use Datacatch Librarian with my Oracle database?
	Datacatch Librarian is currently only supported for use with Microsoft SQL Server CE. Future versions may be extended to support other databases.

INSTALL / UNINSTALL

	How do I uninstall versions older than 1.0.1.254?
	To completely uninstall older versions of Datacatch Librarian Standard & Professional require some manual deleting of files. Without doing this your new install may not function correctly. Take the following steps; 1. If Datacatch Librarian is running, exit by right clicking the icon in the system tray. 2. Uninstall the old version through the Control Panel. If you were running Professional you may also like to uninstall Microsoft SQL Express also, during the uninstall of SQL be sure to only tick the uninstall Datacatch instant only. 3. To remove old setting you will need to manually delete all Datacatch folders from c:\Documents and Settings\%user name%\Local Settings\Application Data\Datacatch That's it, now download the lastest version from the Datacatch web site and your ready to go. Versions newer than 1.0.1.3 do not require the above actions, simply uninstall through the control panel.

	How to I activate my software so that I'm no longer running the trial version?
	After purchasing Datacatch Librarian through the Datacatch web site, you will receive a licesne name and license code by email. The computer on which you are running Datacatch Librarian must be connected to the Internet before you can activate your software using your licesne name and license code: Install the Datacatch Librarian software if you have not already done so. Open Windows Explorer and navigate to Datacatch Librarian. From the Datacatch Librarian tool bar menu, select to Activate the software. Enter the your license name and license code exactly as they appear in your purchase email (cutting and pasting is a good idea), and then click OK. If you have any problems activating your software, contact Datacatch support.

	Why am I not able to activate Datacatch Librarian?
	You require an Internet connection to activate a full licensed version of Datacatch Librarian. Problems can occur when a firewall or other Internet security setting blocks the response from the Datacatch activation server, which must be received by your computer before you can start using the software. It may be necessary for you to change your security settings to always allow Datacatch Librarian to access the Internet. You should be able to find instructions on how to do this in the online help for your browser of firewall software.

	Why can I still access my database after uninstalling Datacatch Librarian Professional?
	The Datacatch Librarian uninstall process does not remove the SQL CE database containing your media and location details in case you want to refer to these details after uninstalling the product. You can still browse these details through Windows Explorer. If you no longer require these details, you can remove your Datacatch Librarian database by deleting the following files: C:\Documents and Setting\%username%\Local Settings\Application Data\Datacatch

	Why was SQL Server CE not removed when I uninstalled Datacatch Librarian?
	The Datacatch Librarian uninstall process does not remove SQL Server CE in case it is being used by other applications.

	Why did my MAXTOR drive stop working after I installed Datacatch Librarian?
	Retrospect Express HD 1.0 that comes with Maxtor OneTouch II drives is not compatible with Microsoft .NET Framework 2.0. However, there is an update for Retrospect Express HD that is compatible with Microsoft .NET Framework 2.0. Please click here for more information on this and to obtain the update.

GENERAL

	When I open Datacatch Librarian there are thee icons displayed; "Sample Media" and "Sample Location" what are these and can I delete them?
	Yes, you can delete these icons. We have include these icons only as an example of how you can store your application discs in a Storage Location and browse a piece of media you have created.

	I recieved a FREE copy of Datacatch Librarian on PC World January 2007 edition and now it won't activate?
	The FREE copy supplied on the January 2007 PC World edition had an activation key that expired on April 30th 2007.

	When browsing in Windows Explorer, why does nothing happen when I right-click or double-click items in my library?
	Very early versions of Datacatch Librarian (prior to release 1.0.1.254) experience this issue due to a non-critical security update issued by Microsoft on 9-Aug-2006 (KB921398) To fix this problem, simply uninstall your current version of Datacatch Librarian, and then download and install the latest version, which contains a fix for this problem.

	After catching a DVD in Datacatch Librarian, do I still need to retain the DVD?
	Yes. Datacatch Librarian captures details about the data stored on the DVD (such as file and folder names and image thumbnails)—it does not capture the actual files. After using Datacatch Librarian to tell you which piece of media contains the file you want, you then need to retrieve that piece of media to access the actual file.

	After I close Datacatch Librarian, why does it still appear in Windows Explorer?
	Datacatch Librarian is integrated into Windows Explorer, which means that it is always visible even when it is not in use (in the same way as you can see a CD or DVD drive even when no disc is inserted).

	Why are all of the Datacatch Librarian options shown twice in the Windows Explorer File menu?
	The File menu of Windows Explorer shows the available options for the currently selected item. When you have a storage location or piece of media selected within Datacatch Librarian, the Datacatch Librarian options are shown twice in the file menu: once for the application, and the second time for the selected location or media. This is consistent with typical Windows behavior.

	Why does Datacatch Librarian think that my printer is a USB key?
	Datacatch Librarian has recognized that a device containing data is connected to your computer's USB port, and assumed that device is a USB key. For example, many modern printers contain their own storage that is used to hold files including drivers and settings.

	Can I export my Datacatch Librarian database details to use with another application?
	Yes. The easiest way to do this is to use the report generator to select the data you want to report. The report generator supports a number of different export formats including RPT, PDF, XLS, DOC, and RTF. (Professional Version only)

	What happened to Rover the dog in Search?
	When you first install Datacatch Librarian, Rover (the search dog) is replaced by Bill the Datacatch Librarian. If you want to restore Rover, simply double-click Bill, and then "Choose a different animated character."

	Can I search a DVD's content to see whether it contains a specific file or folder?
	Yes, you can do this for any type of removable media. Select Windows Explorer Search, and then select to search "All files and folders" and to look in "Datacatch Librarian".

	Can I use my Google Desktop Search tool with Datacatch Librarian?
	Yes, you can. Just download the free Datacatch Desktop Search Assistant from our web site and this will enable GDS to search your media library contents.

	How can I find details about files and media in the Search results window?
	The search results window shows where each piece of media or file is located. You can also right-click items within the search results to access Datacatch Librarian menu options. Alternatively, you can select the "Yes, finished searching" option within the search results window and click the item you want to access; then in the Results tasks list, select to "Open the folder that contains this item."

LENDING MEDIA

	How do I record details about removable media that I lend to someone else?
	The Professional and Corporate editions of Datacatch Librarian contain dedicated Loan Manager functionality, which looks after all aspects of lending media (including collecting details about the person the media is loaned to, and keeping track of when media is due to be returned). If you are using the Standard edition, you can create a new storage location to capture details about the person you are lending the media to, and then update the media properties to point to that new location.

	Why does Datacatch Librarian show DVDs that are on loan in two locations: their normal DVD rack plus the On Loan folder?
	Datacatch Librarian remembers where your media is usually stored, even when it is on loan. When media is on loan, all of its fields are grayed out in its default location, and can only be edited from within the On Loan folder.

	How do I find out what media in my library has been loaned out, and whether any of the loaned items are overdue?
	The Professional and Corporate editions of Datacatch Librarian have a storage location called "On Loan", which contains details of all media currently on loan (as recorded through the Loan Manager). You can also produce reports to print details about all loaned and overdue media.

CATALOGING MEDIA

	Why is Datacatch Librarian not saving my DVDs after I catalog media?
	This is a known problem with Datacatch Librarian Standard version 1.0.1.254 It does not save details in its database after cataloging data for some types of DVDs. The Datacatch team have fixed this problem now, please download the latest version from the Datacatch web site.

	Why is Datacatch Librarian no longer recognizing when I insert optical discs?
	The Datacatch Librarian application may have stopped for some reason, or you may have disabled the automatic notification option. To make sure Datacatch Librarian is running, double-click its icon from your computer's desktop. Then right-click the Datacatch Librarian icon in your System Tray and make sure that either "Show New Media Desktop Alert" or "Show New Media Dialog Box" is selected.

	Why does it take just a few seconds to catch data from some discs, while others take much longer?
	The length of time it takes for Datacatch Librarian to catch the content details from a disc varies depending on the number and types of files. Extra time is required to create thumbnails for photos and image files.

	Can Datacatch Librarian catalog photo thumbnails?
	Yes, all versions of Datacatch Librarian can catalog thumbnail versions of your photos and other image files (for example, JPEG, TIFF, BMP, and PICT), plus any other type of file for which thumbnails are available through Windows Explorer (for example, PDF and PPT).

	How do I change details about media that is already recorded in the Datacatch Librarian database?
	Locate the media (by either browsing or searching through Windows Explorer). Then right-click the icon for that media and select Properties. You can use the Media Properties dialog box to update details about the media.

	After updating the files stored on my USB key or DVD-RW disc, how do I update Datacatch Librarian to reflect these changes?
	Locate the media (by either browsing or searching through Windows Explorer). Then right-click the icon for that media and select Properties. Insert or attach the piece of media you have updated, and then select that drive in the Media Properties dialog box and click the "Catch Data" button.

	Why is Datacatch Librarian not automatically providing details about commercial audio CDs?
	This feature was enabled in early versions of Datacatch Librarian, with content being provided through the freedb.org web site (which has recently closed down). Datacatch is currently investigating other options for providing this service, and hope to re-enable this feature soon.

REPORTING

	Why can't I select to produce reports in Datacatch Librarian?
	If the Reports options are grayed out in your version of Datacatch Librarian, you are probably using the Standard edition. Reports are available only for the Professional and Corporate editions.

	Why are the pages of the report I am trying to print coming out incorrectly?
	Check the report printing settings within Datacatch Librarian. Verify that you can print from other applications. Also check the print settings through the Windows Start menu (by clicking Settings, Printers).

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